Overcome Order Management Challenges
Customer demand has forced retailers and manufacturers to become more responsive with their order management and fulfillment processes.
Customers expect a seamless cross-channel shopping experience (from e-commerce sites to contact centers to physical locations), the products they want to be readily available, expedient delivery, and near-perfect order fulfillment rates.
Competition is fierce, driving the need for innovative e-commerce experiences and superior customer service even higher. Along with this drive for exceptional service, prices must be kept competitive, and with the constant pressure to increase profitability, expenses must be minimized across the supply chain.
As a result of these factors, order management has become increasingly complex, and many companies lack the right systems and capabilities to address the challenges. Here are a few examples:
|Order management systems are disconnected||
|Systems can’t support managing distributed orders||
|Lack of complete order visibility across multiple locations or suppliers||
|Lack of a unified system to track fulfillment performance across sources and locations||
|Systems lack the ability to direct orders according to multiple variables such as delivery deadlines, location, etc.||
|Company is operating in a batch processing environment||
|Legacy systems lack the ability to track key performance metrics||
Download the FitForCommerce report:
“Surviving Omnichannel Order Complexities: Why the Order Management System is Critical in Today’s Retail Environment…and the Essential Capabilities Needed to Thrive” with our compliments to learn more about these challenges and how to overcome them.
What is needed is a unified order management system that addresses these issues, enables your company to deliver superior service, increases efficiency across the supply chain, and increases business responsiveness—one that integrates into your company’s existing environment without disrupting supply chain operations.
Order Management Solutions and Services
Lightwell has extensive experience designing, implementing, managing, supporting, and optimizing order management systems for retailers, manufacturers and other industries where order orchestration and the timely delivery of goods are critical.
For large and mid-market enterprises that need a comprehensive, customizable and highly-scalable order management system, we offer the industry-leading solutions:
Learn more through the links above, or contact us today to discuss your omni-channel order management solution needs.