Illuminate OMS Analytics

For IBM Order Management

Comprehensive, actionable insights about your orders, fulfillment, supply chain and customers

To remain competitive and profitable, companies must not only deliver the seamless, compelling experiences customers expect, but also take the right actions—at the right time—to anticipate needs, avoid disruptions, and drive down costs.

For omnichannel retailers and brands, the sheer complexity of supply chains, partners, stores, channels, distribution channels, and marketplaces makes this exceptionally challenging to achieve.

Also, the number of systems and volumes of data involved makes timely, meaningful analysis of these areas both difficult and time-consuming.

Even with leading Business Intelligence tools, companies may only see a limited, siloed view of data—not a complete, accurate, cross-channel, and cross-system analysis needed to take the right actions with confidence.

We developed the Lightwell Illuminate OMS Analytics solution to address these challenges and needs. It provides companies comprehensive, actionable insights across their order, fulfillment, supply chain, and customer data. It reduces the time and cost of researching and compiling reports across multiple systems and brands.

As a result, companies can make well-informed decisions that optimize order and supply chain processes, customer satisfaction, and financial performance.

Key Capabilities

  • A single pane of glass for monitoring and analyzing data from multiple systems, including IBM Order Management, store, ERP, WMS, and call center systems

  • Real-time, actionable insights, with fast access to underlying data

  • Business and technical self-service dashboards, tailored for individual roles

  • Business users gain insights around orders, fill rates, inventory, shipping, stores, channels, and more

  • Technical users can monitor trends in system performance, response time,
    and capacity

  • Users can drill down into dashboards to explore more detailed data

Numerous Insights for Business and Technical Users

Through powerful, self-service dashboards—customizable
for a variety of roles across the company—users gain an accurate picture of order, inventory, store, fulfillment, and system performance needed to keep a pulse on trends and make well-informed decisions for the business.

Business managers and executives gain a real-time, detailed understanding of their orders, fill rates, shipping, inventory, stores, and channels.

Technical users can monitor system performance, response time, and capacity details.

To learn about the factors behind the metrics, uncover correlations, or understand why performance isn’t at the expected level—users can drill down into the dashboards to explore the data in a variety of ways.

The solution provides a holistic view, bringing together data from multiple systems—including the IBM Order Management System, ERP systems, store systems, WMS, and call center—into a single, flexible user interface. This single pane of glass provides users with more complete, accurate, and current information across their orders, customers, and processes, while vastly simplifying reporting tasks.

As a result of leveraging Illuminate OMS Analytics, companies gain numerous benefits including:

  • Reduced fulfillment costs
  • Improved inventory management
  • Optimized processes
  • Increased sales and marketing performance
  • Higher customer satisfaction,
  • Improved profitability

Get Started

Learn more about what Lightwell Illuminate OMS Analytics can do for your company.

Contact us today to discuss your needs.