Logistics B2B
Integration Solutions

Increase performance, speed, and efficiency
while meeting or exceeding customer demands

In order to compete in today’s rapidly evolving logistics marketplace, Logistics Service Providers (LSPs) and Third Party Logistics companies (3PLs) must strive to increase performance, speed and efficiency while meeting or exceeding customer demands. Business customers and consumers not only expect fast, on-time shipments, but they also expect to have real-time visibility into the status of their transactions, orders, shipments, and returns.

One of the keys to achieving this is to maximize connectivity and integration with customers and suppliers. This can be very challenging for logistics companies for a number of reasons, including:

  • Supporting numerous customer mandates and partner-specific processes
  • The difficulty and cost of managing a large, constantly changing business network
  • Managing the high volume of information that passes through the order to cash process
  • Technically challenged customers and suppliers, and lengthy onboarding processes
  • Having multiple B2B integration platforms or outdated B2B capabilities resulting from mergers, acquisitions, and/or a point solution approach
  • Systems that work in silos, and the inability to effectively communicate with outside systems
  • The ripple effect of outsourcing, near-sourcing, mergers and acquisitions
  • Insufficient IT resources to support connectivity initiatives

As a result, logistics companies are faced with:

  • An outdated technology stack, making it difficult to address new business requirements
  • Numerous client and partner-specific adaptations, leading to a rigid architecture
  • Many disconnected, manual, error-prone processes, resulting in delays, errors, and costs
  • Lack of visibility into information across systems, and the inability to share real-time updates with customers and partners
  • Inability to meet customer requirements—including faster cycle times and real-time processing—leading to dissatisfaction
  • Unreliable exchanges of time-sensitive documents, resulting in missed SLAs, KPIs, and deadlines—as well as penalties
  • An overwhelmed IT staff, unable to keep up with frequent requests and changing requirements

Logistics companies must overcome these technology-related challenges while also addressing their strategic business goals and objectives. This includes:

  • Achieving the level of operational excellence and service clients and their customers demand
  • Reducing operational costs
  • Managing complexity and advances in technology
  • Ensuring compliance with regulations
  • Executing in new markets and reducing time-to-revenue
  • Offering new and differentiating services
  • Increasing profitability

How We Can Help

Our B2B integration solutions and services help logistics companies address the operational requirements of a complex supply chain, optimize their B2B customer and supplier interactions, and help them achieve their business objectives.

We offer a proven, enterprise-grade suite of services and solutions that enable companies to:

  • Connect with all of their B2B customers and suppliers, building and simplifying communications—regardless of size, geography or technical sophistication
  • Streamline and automate transactions, files, and business processes
  • Integrate customer and supplier information with internal systems
  • Simplify trading partner onboarding and management processes
  • Satisfy the standards requirements of the many industries they support
  • Reduce complexity of systems required to support B2B and supply chain processes
  • Gain end-to-end, real-time operational and business visibility
  • Gain actionable insights for improving collaboration and decision-making

Our Services and Solutions

Lightwell is an IBM Platinum Business Partner that specializes in the IBM Sterling solution portfolio. Our services and solutions offerings include:

Key Capabilities


  • Support any standard, any protocol, any format for connectivity to any partner—regardless of communication preference—making it easier to do business with you
  • Remove technology obstacles to integration with a range of integration options [SOA, ESB, Web Services, API’s, adaptors] and choices in data movement patterns [EDI, message, file]
  • Simplify B2B community recruitment, provisioning and onboarding


  • Drive cost and inefficiency out of error-prone, manual B2B processes through automation
  • Improve delivery speed and reliability
  • Reduce time spent researching and troubleshooting errors with automated exception handling
  • Enable automation of small partners with web forms, and conversion services (fax, email, postal mail), helping to eliminate manual processes


  • Better serve B2B customers with increased visibility and improved SLA management
  • Streamline the way partners access and act on information
  • Facilitate communication with customized or pre-built self-service portal solutions
  • Exchange and predict sales and inventory information with suppliers to ensure the uninterrupted flow of goods

Improve Visibility

  • Gain a complete view of the entire order lifecycle
  • Improve monitoring, management and reporting around inbound processes, including ASN delivery, on-time product delivery, PO commit matching, and purchasing cycle time
  • Enable improved visibility across outbound processes, helping to monitor on-time shipment rates, PO acknowledgement timeliness, invoice cycle times, carrier responsiveness, and more.
  • Quickly identify and address disruptions, while automatically notifying key individuals

Minimize Risk and Ensure Compliance

  • Reduce security and compliance risk with advanced data protection
  • Streamline the process of managing SLAs, security, and regulatory compliance requirements through accurate audit trails and real-time access to data
  • Reduce the risk of non-compliance with secure signing, validation, and transparent auditing

Facilitate Growth

As an IBM Platinum Business Partner, we have assisted many large and mid-sized logistics companies with their B2B integration initiatives.

  • On-premise, cloud and hybrid delivery models provide the choice and flexibility to adapt to change as your business needs evolve
  • Gain rapid access to a large customer and supplier community through a global network of over 300,000 pre-connected trading entities
  • Reduce the time, complexity, and expertise required to manage your trading partners with community self-provisioning, as well as outsourced recruitment, on-boarding, and testing capabilities
  • Ensure 24x7x365 global availability of document exchange

Respond to Change and Opportunity

  • Improve decision-making through centralized visibility, management, and control of transactional business process
  • Strengthen relationships and manage KPIs with increased visibility into your suppliers’ performance


  • Remove latency and cost from the value chain
  • Improve the accuracy, reliability, and security of data exchange
  • Capture and retain clients by being more flexible, responsive, and providing them the real-time visibility they want
  • Reduce the time-to-benefit from new customers, suppliers, and partners
  • Reduce lead times and increase fill rates
  • Accelerate the identification and resolution of issues
  • Improve SLA performance and reduce penalties
  • Gain flexibility to rapidly respond to changing market trends, challenges, and disruptions
  • Facilitate growth without burdening internal resources and capital

 Let’s Get Started

As an IBM Platinum Business Provider with thousands of successful solution engagements, Lightwell has the experience, expertise, and talent to help you achieve your goals. Whether your organization is just beginning the B2B integration journey or wishes to expand and optimize its long-established capabilities, we can help. Our personalized and flexible approach to B2B integration services and solutions enables us to assist companies of all sizes across multiple industries in achieving their goals.  Contact us today to discuss your needs and learn more about how we can help.