Managed Services

For IBM Order Management and
Supply Chain Management Solutions

Managed Services for the IBM Order Management System

More and more businesses are opting to utilize managed services in a variety of forms.  For order management systems,  managed services can be particularly beneficial with the right partner, who can manage all aspects for you while offering extensive expertise gained across numerous implementations.

Lightwell provides cloud, SaaS, and managed services that can be tailored to suit your unique business requirements.  With extensive industry experience as well as a wealth of technical skills around order management including IBM Sterling Order Management, Lightwell can bring you a total, soup-to-nuts solution that will make managed services a worthwhile endeavor for your company.

End-to-End Operations, Maintenance and Support Services

First, Lightwell discusses with your business the process and the areas of focus for managed services for your order management solution.  Then a suite of consulting and management services will be assembled into a plan for your business.  The services may include:

  • A dedicated US and/or UK-based management and support team, with an offshore support team available upon our customer’s request to meet your order management or warehouse management project needs
  • Comprehensive design and planning services for OMS and/or WMS
  • OMS solution architecture and process flow design and configuration
  • Complete system setup with turnkey administration
  • Setup and maintenance of the hosting environment, if applicable
  • Use of the Lightwell OMS solution to streamline and standardize implementation
  • Environment installation including application servers, database, middleware, and remote connectivity
  • Supply chain participant coordination, setup and certification
  • Assistance with file transfer and data translation
  • Business process optimization, where we look for efficiency gains and opportunities
  • Management level reporting as well as KPI operational and customer-specific reporting
  • Comprehensive documentation of processes and expectations
  • Technical support, diagnostics and troubleshooting
  • Routine communication with business point of contact and project sponsor

Your Partner for IBM Order Management Solutions

IBM Platinum Business PartnerLightwell not only provides customized services for managing your supply chain, order management or warehouse management system, but also brings tremendous industry knowledge and best practices.

With a partner like Lightwell, your business can realize improvements in supply chain efficiency and a high return on the investment from your order management system investment.

Contact us today to discuss your needs.