Managed Services for B2B
Integration and EDI

Achieve the full benefits of B2B integration
while reducing the burden on your resources.

Why Consider EDI Outsourcing or B2B Integration Managed Services?

Your company’s EDI or B2B Integration operations team is faced with a seemingly endless number of demands, changes and challenges, including:

  • Mandates for supporting new connectivity such as AS2, protocols, or data formats
  • Keeping up with trading partner changes and requests
  • Changes in source data from ERP, accounting or other systems
  • Updates to EDI or B2B integration software
  • The addition of new trading partners
  • System reliability and performance

And when it comes to EDI and B2B integration systems, managing changes and keeping performance at ideal levels can be a daunting task for IT departments—particularly those with a large number of trading partners.  Technology teams are typically stretched thin with multiple priorities, and keeping EDI and B2B processes running smoothly is just one aspect of their job.

Before pushing your team too far, or damaging your trading partner relationships, consider letting Lightwell handle some of the burden—or everything for you.

Cost-Effective EDI and B2B Integration Managed Services

Leveraging Lightwell’s expertise, people and processes, you can outsource some or all of your EDI and B2B integration activities to us, and stay focused on your core business.

IBM Platinum Business partnerLightwell offers EDI and B2B Integration Managed services that are a cost-effective alternative to managing these activities in-house.

As an IBM Platinum Business Partner, we can manage any of the solutions within the IBM B2B Integration solutions portfolio, including:

We can provide the full management, operation, and facilitation of your EDI or B2B program—and if you wish, we can even provide the infrastructure as a hosted or B2B Integration SaaS solution.

It’s a great solution for businesses that need resources, data translation services, mapping and production support for EDI transaction sets, plus EDI administration services from dedicated program managers.

Partnering with Lightwell for B2B Managed Services

By letting Lightwell manage your EDI and B2B integration activities, your business gains greater cost and resource flexibility, while gaining added value through highly trained experts in integration, project management, and trading partner management.

In addition, onboarding of new trading partners will be completed quickly, trading partner integration challenges will be resolved in a timely manner, and you’ll experience rapid turnaround on translation services and transaction set updates.

EDI and B2B Integration Outsourcing Tailored to Your Business Needs

We offer a comprehensive suite of EDI and B2B integration outsourcing services, including:

  • Administration and management of EDI / B2B tasks
  • Mapping and production support for all EDI transaction sets
  • Management and monitoring of all scheduled and special run jobs
  • Troubleshooting processes and systems
  • Incident creation, escalation and resolution
  • Coordinating with trading partners to address and resolve questions or issues
  • Monitoring overall EDI activities with reports and statistics
  • Infrastructure services that eliminate your need to host the solution in-house

Customizable Managed EDI and B2B Integration Service Packages

Because we believe there is no “one size fits all” when it comes to B2B integration, we offer four levels of managed B2B integration services.

Learn more about our flexible EDI and B2B integration managed services options

So, whether you simply need a few skilled resources to assist your with your current B2B project or upgrade, need us to manage your on-premise solution, or wish to outsource the management of your entire B2B environment and business partner community to us—we have a solution to meet your current and future needs.

By outsourcing all or part of your EDI or B2B solution management to Lightwell, your company is provided with a superior level of B2B and EDI managed services that will meet or exceed your business needs…and make your trading partners very happy.  You can rest assured that both you and your trading partners will be in the best and most capable hands. Contact us today to learn more.