OMS Support Services
High-quality, comprehensive support for your
IBM Sterling Order Management System
Expert, timely support is essential for your Order Management System
Our team truly understands the importance of timely support for your order management systems, and how critical it is to your business bottom line.
We provide personalized, high-quality support services for IBM Sterling Order Management that go beyond offshore or software provider support levels.
Our team has an enormous amount of experience and success with coordinating and escalating issues as well as implementing the fixes and upgrades.
Our Support Services for Sterling OMS
Providing first-line support or acting as a backup to internal support staff
Triaging support requests, classifying them as either product problem or custom problem
For custom problems, documenting the issue with cause, effect, impact, test scenarios, and success criteria. We then present to the business change management board for approval and prioritization. Finally, we work with the business to implement the solution in a timely and cost-effective manner.
For product problems, we submit the issues to the software provider in a way that will convince the provider to make the change a higher priority and escalate as a hotfix as quickly as possible. We also add rationale to clarify how the solution will benefit the customer base–not just one specific customer.
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Your Full-Service Partner for IBM OMS
Lightwell has the industry knowledge along with the technical expertise to ensure you get exceptional value quickly from IBM Sterling Order Management—while helping you manage and maintain it cost-effectively.
As an IBM Platinum Business Partner, Lightwell can assist you with all aspects of your solution—from software procurement to deployment to management and support. We’ve also created our own complementary solutions to accelerate and increase the value of OMS solutions, including Lightwell OMS, Sterling OMS Test Framework, and Illuminate OMS Analytics for IBM Sterling Order Management.
In addition, we can provide ongoing OMS managed services, provide OMS in the cloud, and provide additional IT resources to augment your staff.
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Let’s Get Started
Contact us today to discuss your needs and challenges and explore how our order management solutions and services can help your company.