IBM Sterling Reverse Logistics
Automate returns and exchanges reduce costs and enhance customer satisfaction
Optimize your omnichannel returns management processes to improve profitability
One of the largest consumers of your logistics operating expenses is probably reverse logistics. All of the processes needed to handle the return of goods throughout the supply chain are considered to be the most time-consuming and least cost-efficient tasks in the entire supply chain.
Whether it’s managing spare parts inventory or the manual return approval process, costs can grow exponentially in the returned goods process of your supply chain. Any optimization and savings that you generate on the ship side could easily be eaten away on the return side.
Areas of Opportunity in the Returns Process
There are a number of reverse logistics process areas that would benefit from improved processes and the right technology solution, including the following:
IBM Sterling Reverse Logistics
The IBM Sterling Reverse Logistics solution, a capability within IBM Sterling Order Management, is designed to handle even the most complicated returns processes for global enterprises. It enables you to effectively track items throughout the entire return-and-repair process and automates returning items to stock.
IBM Sterling Reverse Logistics Capabilities and Benefits
Key capabilities of the reverse logistics solution include:
Configurable returns processing
based on virtually any product-related attribute
Complete order lifecycle tracking
with the ability to link returns with virtually all other related steps (sales orders, replacement orders, repair orders, and more)
Real-time visibility and exception handling,
enabling you to provide customers and partners with status updates and proactively resolve exceptions
Repair cycle control
enabling you to automatically generate repair orders and expedite them as needed
Directed workflow processes
such as exchange, repair or destroy, enabling you to manage various product dispositions
One of the major benefits of the IBM Sterling Reverse Logistics solution is how easy it is to track costs through each step in the returns process. With this vital information, businesses can make process improvements, renegotiate strategic partnerships, and further automate in order to receive true costs savings.
The enterprise-level visibility of supply chain processes give business leaders the ability to look at the overall returns process and then drill down to a specific area as needed to make improvements.
Complement the cost savings and process efficiencies with the superior integration capabilities that are built into the IBM Sterling Reverse Logistics solution, and you have a world-class solution for reverse logistics.
Whether your strategic partner is a returns processing center, a third-party logistics provider, or a fulfillment house located on the other side of the world, the IBM solution can give you the visibility and integration you need to track and manage the returns process in its entirety.
IBM Platinum Business Partner
Your Partner for IBM Sterling Order Management and Reverse Logistics
Implementing an order management and reverse logistics solution requires a team of professionals that understand this complicated part of the supply chain and all of the hidden costs involved in the returns process.
You also need an implementation team that knows how to leverage the IBM software solution to provide real value and optimize cost savings.
With Lightwell, you gain the experience and knowledge of an IBM Platinum Business Partner that will ensure you get the greatest value from the solution. Learn about our IBM Sterling OMS Consulting Services.
Let’s Get Started
We can help with all aspects of your order management and reverse logistics solution—from solution selection and procurement to implementation, to support and optimization.
Contact us today to discuss your needs.