IBM Sterling Drop Ship
Enlarge your product offerings
without expanding your inventory
Overcome the challenges of drop shipping
Offering drop ship options is almost a no-brainer for most retail businesses. At very little expense, your business can offer additional product selection to customers, experiment with new product offerings, or simply increase the depth of your existing inventory.
While the drop ship process may seem like an easy decision for virtually every business, there are many hidden challenges and questions that arise around properly managing the processes for drop shipping. For example:
- How do you present the additional products to your customers?
- Can your sales team or customers access your supplier inventory information with up-to-date availability and pricing?
- What type of order status information is available? Can your business track the status of the order along with your supplier partner?
- How will this work with small suppliers who lack sophisticated technical capabilities?
- How will you know when there is a problem with an order, and how quickly will you know it?
Achieve the Full Benefits of Drop Shipping
IBM Sterling Drop Ship Capabilities
Real time order status information from all of your suppliers
Vast integration capabilities give a seamless presentation of inventory availability and pricing information across all of your suppliers.
A sophisticated exception management process
Isolates issues quickly so that they can be resolved promptly for superior customer service.
Web-based supplier portal
Available for your partners to utilize if they are not EDI or XML enabled. This service supports any data type, any format or any communication protocol, and is secure and easy to use for your smaller trading partners.
Available-to-promise inventory visibility
Gives clear information on inventory status including items on order, in transit, and available for sale regardless of the warehouse location or trading partner.
Innovative collaborative order management
Automates the sourcing, shipping, and purchase order processes to keep quality levels high and reduce manual intervention.
A variety of order management business rules
Can be configured to properly route orders based on availability, service levels, and shipping requirements. This rules-based configuration makes the IBM Sterling Drop Ship system highly adaptable to any business environment.
IBM Sterling Drop Ship Benefits
You’ll achieve numerous benefits, including:
as a result of expanding your product offerings without increasing inventory costs
Lower operational costs
and reduced order fulfillment lead time by automating your order processes
Improved customer satisfaction
by leveraging real-time visibility and better management of exceptions
Your Partner for IBM Sterling Order Management Solutions
As part of any order management solution implementation, including IBM Sterling Drop Ship, having the right partner is critical. An IBM Platinum Partner with extensive supply chain expertise, Lightwell can help your business take full advantage of drop shipping without getting trapped in hidden costs or issues.
Learn more about Lightwell’s IBM Sterling Order Management implementation, training and support services.
IBM Platinum Business Partner
Let’s Get Started
Your success depends upon delivering the perfect order every time. We can help you do that.
Contact us today to explore what we can achieve together.