For many companies, tracking, executing and managing relationships between product orders, fulfillment and service appointments are a disjointed set of operations.
These complex processes are typically managed after the sale, and require a number of manual processes that don’t always lead to a fantastic customer experience. The inherent errors and delays lead to missed revenue generation opportunities and lower customer satisfaction.
In addition, coordinating product delivery, installation and service requires companies to manage an array of service specialists across locations and geographies without a common system to do so, which can be very inefficient.