Once a B2B integration solution project is completed, the whole team breathes a sigh of relief. In many cases, however, the real work has only just begun.
Now that your systems are live, ongoing B2B support is needed to make sure all tasks perform normally and issues are resolved quickly. There are scheduled tasks, file transfers, backend system connectivity, and other processes that must run as planned – otherwise, the business could lose transactions, lose productivity, and lose sales.