Even the best B2B Integration and EDI solutions can fail miserably if there is insufficient training or knowledge transfer.
Your support team, administrators, and end users must have the ability to utilize and support the B2B systems so that the business realizes the value of its investment.
Unfortunately, training is often overlooked or is viewed with a diminished value during many projects. If a budget runs tight, training is often the first item to be trimmed. Reducing training can adversely affect the success of any project, and can be particularly corrupting for B2B and EDI operations because of the closely-coupled process relationships between trading partners.