A Message from Michelle Kerr, our President and Founder
As Lightwell enters its 20th year in business, I thought I would take a moment to reflect on our history as well as look towards a future that is brighter than I ever could have imagined when first starting out on this journey.
Honestly, where did 20 years go? It seems like just yesterday that I – with the help of a few others – was a project manager working on a three-month contract for an automotive supplier in Anderson, Indiana. Fast forward to today and we are 200 associates in 22 states with offices in Dublin, OH, Fareham, UK and Belfast, NI, supporting clients in more than 10 countries.
As I reflect on how we got here, clearly hard work, determination and a little bit of luck were involved. However, I think far more of our good fortune can be attributed to a fastidious commitment to our core values: A Passion for Excellence, Unrivaled Commitment to our Customers, Respect One Another, We do the Right Thing and We Ask Why Not.
Throughout our history, I don’t think we always understood these to be our values, but certainly over the last several years, we’ve come to realize these are at our foundation and guide everything we do. We hold ourselves to the highest standard possible and as a result, have been rewarded with strong, long-standing relationships with our client partners, as well as tenured employees – many who have been with us almost from the beginning.
All businesses are not without hardship and difficult times – and we are certainly no exception. But as I look back on 9/11 and downturns in the economy, we’ve survived because of those core values. We were able to ask clients to move projects forward so we had a little bit of work for our teams, as well ask employees to trust us and work with the promise of pay. Without those core values and the trust of our clients and employees, I don’t believe we would have been able to not only survive – but thrive.
As we celebrate and enjoy this milestone in our company’s history, we are also looking forward to the next chapter in our evolution. With the rapid pace at which technology advances in today’s environment, we are laser-focused on partnering with clients and vendors to bring the very best solutions to the market. We understand that what was progressive even five years ago is no longer relevant and we must work hard to innovate and bring forward new ways of doing business for the benefit of our clients, our employees, and our communities.
In closing, I personally want to thank all of you that have been a part of the Lightwell family in one way or another over the course of the last 20 years. On behalf of our leadership team, managers, consultants, sales and marketing teams, and administrative support staff, we look forward to forging new paths with you in years ahead.