Pharma & Life Sciences

Solutions to Accelerate Digital Transformation, Improve Outcomes, and Enable Breakthrough Innovations

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How We Help > Your Industry > Pharma & Life Sciences

Heightened Scrutiny and Demands Are Increasing Pressure on Pharmaceuticals and Life Sciences Companies

Today’s pharmaceutical and life sciences companies are facing unprecedented opportunities – and challenges – for delivering groundbreaking solutions for the world’s most complex health challenges.

Increased regulatory scrutiny, more nimble competitors and startups entering the marketplace, and patients/customers demanding personalized experiences have dramatically increased the pressure on life sciences companies. COVID-19 has disrupted supply chains, revenue streams, operations, workforces, and more in significant ways. These forces have made it more critical than ever to improve speed, agility, and transparency.

Balancing Priorities

To remain competitive and win market share, life sciences companies need to accelerate product and drug development speed and develop new devices and therapies faster. They must partner and collaborate with more wholesale distributors and manufacturing partners than ever before. 

Yet with increased research and development costs and downward price pressures, they must balance this with shrinking margins.

Adapting to Change

Capitalizing on new market and product line opportunities requires moving quickly and cost-effectively. To build and strengthen relationships with patients and consumers, pharmaceuticals and life sciences companies must find new ways to ensure high-quality patient/consumer care experiences while increasing engagement through personalized services.

Managing Data Overload

Meanwhile, an exponential rise in healthcare data, driven by the increased adoption of EHR systems, wearables, and mobile health applications, is transforming how life sciences companies must engage with providers, patients, and payers. However, while aggregating and analyzing this data has grown in importance, life sciences companies have continued to struggle to leverage it effectively.

EA Results

How We Help Pharmaceutical and Life Sciences Companies

We help life sciences companies transform their business digitally to drive more positive outcomes. We enable seamless connectivity and integration, allow them to gain greater visibility and insights, and optimize data to enable them to make more informed business decisions.

Our experienced team of business and technology consultants delivers solutions and services to help pharmaceutical and life sciences companies modernize and digitize their supply chains, accelerate and optimize processes, reduce cost and complexity, and deliver high-quality customer and patient experiences.

We connect data and systems across rapidly changing partner and customer ecosystems to provide unprecedented visibility, improve efficiency, and accelerate time-to-market. Also, we help companies leverage data more effectively, generating actionable insights for driving optimal outcomes.

Modernizing legacy systems and implementing new technologies in a strategic, cost-controlled manner delivers immediate value and establishes a stronger foothold in the future.

As a result of working with us, life sciences companies:

  • Drive down costs
  • Accelerate product introductions and innovation
  • Support new channels and enter new markets faster
  • Streamline processes and improve supply chain performance
  • Gain end-to-end visibility
  • Ensure compliance and security
  • Improve customer engagement
  • Make more informed decisions
  • Grow new revenue channels
  • Increase business agility

Extensive Knowledge and Experience

We bring a wide range of knowledge and experience across a variety of technology disciplines – including Enterprise Architecture, Integration, Cloud, Supply Chain, B2B Integration, Data Analytics, and Application Development – plus expertise in a variety of business processes and industries. This enables us to provide more detailed guidance and perspective, as we can see the “full picture” and reveal opportunities for improvement.

Through this comprehensive, strategic approach, we help to streamline and modernize your architecture, improve relationships with your trading partners, increase customer loyalty, generate value from data and applications, and generate actionable intelligence to position your company for a stronger future. We do this all in a comprehensive, pragmatic, and cost-effective manner, protecting your margins and profitability while facilitating your growth and expansion.

Business Team Customer Experience

Become a More Agile, Efficient Organization

Our expertise solves complex challenges and accelerates
growth for life sciences companies.

  • Responding faster to disruption and adapting to change
  • Complex, disconnected systems create inefficiencies and delays
  • Challenges managing global, dynamic partner networks
  • Partner onboarding challenges delay time-to-revenue
  • Manual business processes increase cost, risk, and errors
  • Fragmented views of customer data negatively impact experiences
  • Challenges engaging with customers and physicians
  • Balancing priorities to mitigate disruption and optimize performance
  • Ensuring secure, reliable exchange of time-sensitive content
  • Poor visibility leads to blind spots, delays, and increases risk
  • Lack of inventory visibility leads to higher costs and missed SLAs
  • Inability to leverage data effectively to make good decisions
  • Redundant technologies lead to silos and inefficiencies
  • Challenges keeping up with regulatory and security requirements
  • Legacy systems are slow, costly, and barriers to progress
  • Customer- and partner-facing applications are slow and outdated
  • Challenges moving to and leveraging the cloud
  • Aligning business and IT to achieve company goals
  • Internal IT teams are struggling to keep up with demands

Need to navigate through disruptions and respond quickly to change. 

Our comprehensive services help pharmaceuticals and life sciences companies accelerate digital transformation to increase agility, speed, visibility, and responsiveness. We’ll help you align your business and IT strategies, modernize your enterprise architecture, and create and execute your digital transformation roadmaps. We’ll also assist you with your hybrid cloud strategies and modernize your applications to thrive in today’s “new normal.”

Complex, disconnected systems create inefficiencies and increase the difficulty of improving speed and performance.

We eliminate the connectivity challenges that impede product and channel expansion initiatives, enabling life sciences companies to drive more profit from product investment. By connecting and integrating your systems, data, and devices, we help eliminate data silos and unlock critical information sources. Our solutions enable rapid integration of planning, CRM, ERP, production, warehouse, logistics, and other systems and data sources. Our prebuilt tools, templates, frameworks, and deep industry expertise speed up the process. Real-time connectivity between systems used by researchers and clinical trial administrators accelerates product development. Surfacing real-time inventory data enables drug and device manufacturers to be more responsive to changes in demand. In addition, by integrating and connecting your B2B and supply chain systems, we’ll help you automate processes, gain real-time, end-to-end visibility, drive performance improvements, and mitigate disruptions.

Partnering with global, expanding networks of wholesalers, distributors, suppliers, and other partners increases complexity.

We provide solutions that facilitate geographic and channel expansion. Our solutions enable secure, seamless communication and integration with your entire business partner community. You’ll be able to support any-to-any data transformations across different formats and standards, and virtually any data type or format. You’ll connect and collaborate with more B2B partners than ever before, increase visibility across your supply chain, and improve agility to respond to rapidly changing demands.

Delays in onboarding B2B partners impact revenue opportunities.

We help streamline and simplify partner onboarding and management, enabling you to accelerate time-to-market and improve satisfaction. With reusable templates and standardized processes, you’ll onboard new trading partners faster. Also, with partner self-service capabilities, you’ll reduce the time and resources required to onboard new partners while streamlining the management of existing trading partner relationships.

Manual business processes cause delays, increase risk, and drive up costs.

We help life sciences companies connect, automate, and streamline manual business processes so they’re easier to manage, faster to execute, and more accurate. This improves a variety of processes, from streamlining clinical trials, new product introductions, and more. You’ll identify and resolve issues much faster and see improved business partner satisfaction.

Disjointed, fragmented views of customer data affect service quality, impede insights, and result in lost revenue opportunities.

We enable a 360-degree customer view to improve customer experiences across all touchpoints. Our Integration and API solutions unlock and aggregate data from multiple systems to realize a single view of a customer – including ordering volume, revenue, history, and customer service interactions. With improved data management processes and optimized data architecture, you’ll gain a more complete and accurate view of the customer to help you deliver more personalized care and services at every touchpoint. In addition, you’ll be able to expose this data to modern applications in support of more tailored sales and marketing approaches. 

Engaging with customers and physicians through traditional means has become increasingly difficult.

Leveraging integration and application development capabilities, we help companies improve omnichannel customer engagement. User-friendly mobile applications, physician portals, and customized patient portals provide instant access to the latest health resources and personalized digital therapy options. Successful execution of your omnichannel strategies helps to win over new customers and prescribers and improve existing relationships.

Monitoring and mitigating potential supply chain disruptions, along with a need to continuously optimize performance.

Through end-to-end visibility and insights, our AI-powered solutions help life sciences companies: monitor internal and external events; predict, assess, and mitigate disruptions and risks; and optimize supply chains to deliver greater value to the business. Reports and proactive alerts warn you of potential delays and disruptions. Instant access to expert recommendations helps to control risk while accelerating resolution. Also, by equipping your team with timely reports and real-time dashboards, you’ll improve how you evaluate and optimize partner performance.

Need for secure, reliable exchange of large files with private, time-sensitive sensitive content.

Our secure file transfer solutions help to guarantee the timely delivery of all data types, including clinical trial data, research protocols, contracts, research, x-rays, CT scans, and more. We can automate your file transfers, with scalability to handle your largest files and highest volumes – with no limitations on file sizes, volumes, or frequency. Our solutions incorporate secure protocols, encryption, digital signatures, and identity management for data security. Improved visibility and controls help you recover and restart failed exchanges and file transfers with ease. High-speed file transfer capabilities move high volumes of huge files quickly and securely.

Lack of real-time business visibility leads to blind spots, stifles innovation, and creates the risk of disruption.

We provide comprehensive, end-to-end visibility and insights that help you spot errors and delays, understand and improve performance, detect and respond to trends, recognize and respond to demand/supply imbalances, and mitigate impact and risks.

Lack of inventory visibility leads to higher inventory costs and missed SLAs.

Our solutions help to provide visibility into all available inventory, including DCs, in the field, with technicians, or elsewhere. Leveraging the power of AI, you can see your inventory wherever it is, predict disruptions by identifying and understanding the impact of external events, and take actions based on recommendations to mitigate the upstream and downstream effects. You’ll respond to changes faster, reduce costs, and deliver better customer experiences.

With so much growth in the volume and variety of data, decision-makers cannot analyze and leverage it effectively to make good decisions.

We help life sciences companies overcome pressing data challenges to build a rich foundation of high-quality, trusted data. Standardized data models, well-documented business definitions, and user-friendly interfaces allow your IT and business users to share and comprehend data. Through improved BI dashboards and analytics, we help your team make better, faster decisions based on timely, actionable insights. With a solid data architecture in place, you’ll leverage AI and advanced analytics tools more effectively to improve outcomes – including determining more effective treatments and discovering medical breakthroughs.

Multiple B2B, integration, and file transfer tools create silos, drive up costs, and create inefficiencies.

We help consolidate multiple solutions / gateways / tools where appropriate to create scalable, secure, best-in-class platforms. You’ll streamline management, eliminate silos, and improve visibility.

Challenges satisfying security requirements and addressing complex compliance regulations, increasing the risk of violation and failed audits.

We help reduce the cost and risk of security breaches, ensure compliance with security best practices, and keep up with industry standards. Secure B2B integration and file transfer capabilities protect your exchanges in motion and at rest. E-invoicing, secure signing, validation, and transparent auditing protect against non-compliance. Visibility and analytics monitor processes and help to ensure compliance.

Legacy systems cannot meet today’s needs and are not scalable without significant additional investment.

We support the migration to modern platforms and can modernize your legacy applications for addressing today’s demands. Leveraging deep solution expertise, we also help you upgrade and optimize your mission-critical solutions in line with your goals – on-premise or in the cloud. In addition, our team can help you optimize your Enterprise, Business, Information, and Solution Architecture for meeting your current and future demands.

Customer- and partner-facing applications are slow and outdated, negatively impacting their experience – and the bottom line.

Our team of application developers and architects develop custom, user-friendly applications, interfaces, and mobile experiences that increase customer and physician engagement, differentiate your brand, and enable you to expand into new markets. Furthermore, our DevOps consultants can help optimize your internal development processes for driving higher quality outcomes faster.

Challenges adapting to hybrid cloud environments and leveraging cloud-based technologies.

We help life sciences companies adapt to hybrid cloud environments through a full range of cloud services and flexible deployment models. We help you develop and execute a cloud strategy, transform applications for the cloud, and create new cloud-native applications to move your business into the future. Leveraging integration and APIs, we can ensure seamless connectivity between your systems and data wherever each resides. We can also help you manage solutions in the hybrid cloud.

Aligning business and IT in order to achieve digital transformation and other organizational goals – as quickly and cost-effectively as possible.

Leveraging extensive Enterprise Architecture experience, we can help you develop the strategies, roadmaps, timelines, architectures, and projects for achieving your goals faster, while maximizing your return on IT investments.

IT teams are struggling to keep up with the demands of supporting modern solutions and requirements.

Many companies have partnered with us as an extension of their team, where we run all or part of their critical B2B, supply chain, and order management solutions for them via our managed services. We provide end-to-end management of solutions, on-premise in the cloud, or hybrid. We can also provide individual IT resources – ­or even complete, dedicated development teams – to help you achieve your vision quickly and cost-effectively.

Proven Solutions for Pharmaceuticals &
Life Sciences Companies

Our experienced business and IT teams provide insight, expertise, and guidance throughout your initiative. Here are some of the most common ways we help.

Illuminating Resources

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