Logistics & Transportation

Modern Technology Solutions to Increase Agility, Drive Improvements, and Elevate Customer Experiences

As demands for speed, responsiveness, and real-time visibility continue to increase, maximizing the power of your data and technology assets becomes essential.

How We Help > Your Industry > Logistics & Transportation

Keeping up With a Changing World Presents a New Set of Challenges for Logistics and Transportation Companies

The future of global economic growth is only as strong as what happens in the transportation and logistics sector. As trading partner networks continue to grow and end-users demand greater levels of convenience, speed, and visibility – logistics and transportation companies face significant challenges just to keep up.

Today, logistics companies must support a wide range of customers and partners with varying degrees of capabilities and requirements. Communication must be fast and flawless. To increase customer satisfaction and win new customers, it’s essential to provide speedy, accurate, and responsive service – while also offering new and innovative services to differentiate from competitors.

Overcoming Chaos and Uncertainty

However, logistics and transportation providers must also address extensive challenges resulting from the pandemic – from dealing with shutdowns and shortages to unexpected surges in demand to support the need for new and accelerated fulfillment options. Addressing all of these pressures has become key to survival in the “new normal.”

Legacy Systems Are Holding Logistics Companies Back

In response, many companies have added new technologies to fill in gaps or have expanded their legacy systems in an ad hoc manner. Yet this creates added complexity. These systems often aren’t integrated, are a burden to manage, and create visibility challenges. Delays and errors result in missed SLAs and frustrated customers. Connections between these applications and data sources may be hard-coded, which results in rigid, complex architectures that impede growth.

Though there’s an endless amount of data flowing through these systems that could be used to improve offerings and insights – many logistics companies struggle to access and leverage it effectively.

How We Help Logistics and Transportation Companies

Our experienced business and technology experts provide insights, solutions, and services that enable much greater connectivity, automation, visibility, and control. With decades of experience assisting leading logistics and transportation companies, our business and IT consultants understand the unique industry challenges and how to achieve the desired outcomes through a blend of technology, people, and process improvements.

We know how to unleash the full potential of integration, supply chain, B2B integration, and data analytics technologies to reduce costs, improve efficiency, and strengthen your relationships with customers. We help you connect and integrate all of your systems, wherever they reside. We can help you modernize legacy applications and capitalize on new capabilities in the cloud. We also help you optimize your tools and processes for competitive advantages.

Our team brings a wide range of knowledge and experience across a variety of technology disciplines – including Enterprise Architecture, Integration, Cloud, Supply Chain, B2B Integration, Data Analytics, and Application Development. This enables us to provide more comprehensive perspectives, guidance, and solutions to transportation and logistics companies, as we see the “full picture” of how everything works together and where there are opportunities for improvement.

Our comprehensive, strategic approach enables you to unlock more value from your data, optimize business processes within and outside your enterprise, deliver more innovative solutions to your customers, and develop real-time capabilities that create competitive advantages.

Rising competition, a global pandemic, and ever-changing regulatory requirements prove that disruption will be an unavoidable part of business for the foreseeable future. We help you navigate existing and upcoming industry challenges – efficiently and cost-effectively.

Enerprise Architecture

Keep Your Business Running Smoothly with
Proven IT Solutions and Services

Lightwell’s solutions and expertise improve efficiency, speed, and insights
for logistics and transportation companies, and help to overcome a variety of challenges. 

  • Adapting to volatility and responding to disruption
  • Keeping up with the diverse requirements of customers and partners
  • Disparate applications create data silos, impede visibility, and impact experiences
  • Manual processes impact costs, performance, and satisfaction
  • Keeping up with client inquiries and concerns about transactions
  • Supporting real-time, always-on demands
  • Customer satisfaction is negatively impacted by slow, outdated applications
  • The need to add capabilities to an already-complicated IT infrastructure
  • Growth and progress are limited by outdated, legacy technologies
  • Multiple, redundant tools create silos and inefficiencies
  • Inability to gain meaningful insights from an overwhelming amount of data
  • Inability to leverage modern IT solutions due to IT resource limitations
  • Addressing complex security requirements and compliance regulations
  • Adapting to hybrid cloud environments and leveraging cloud-based technologies
  • Overcoming complexities to achieve digital transformation goals

Becoming more resilient in adapting to volatility and responding to disruption.

Our comprehensive solutions help you become more aware, responsive, and agile, enabling you to better predict, assess, and mitigate disruptions and risks. We work with you to align your business and IT strategies, optimize your enterprise architecture, and develop your digital transformation roadmap to meet today’s demands. Digitized and automated processes increase speed and agility. End-to-end visibility helps you sense changes in demand and uncover and address emerging issues. Reports and proactive alerts warn you of potential delays and disruptions, while expert guidance is always at your fingertips to help you mitigate risks. Alternatives are presented on-the-fly to ensure on-time delivery. Blockchain empowers transparency and trust with multi-party visibility of digital events across your supply chain, while actionable insights help you evaluate and optimize partner and performance.

Keeping up the diverse, global, and rapidly changing requirements of dynamic customer and partner communities.

We enable secure, seamless communication and integration with all of your business partners and customers, ensuring smoother, more efficient interactions. We support any-to-any data transformations across different formats and standards, and virtually any data type or format. We also help streamline and simplify B2B partner onboarding and management, accelerating time-to-market, and improving satisfaction.

Disparate client-facing, logistics, warehouse, eCommerce, back-office, mobile, SaaS, and legacy applications create data silos, impede visibility, and lead to poor-quality customer experiences.

We help logistics companies connect and integrate all data sources, systems, and devices – eliminating data silos, ensuring up-to-date, accurate information, and enabling truly actionable customer insights. Our solutions help you achieve rapid integration of planning, sourcing, CRM, ERP, production, warehouse, transport, and other systems and sources of data. Prebuilt tools, templates, frameworks, and deep retail industry expertise speed up the process.

Manual processes are costly, error-prone, and unreliable, which negatively impacts relationships and profitability.

We help companies automate and streamline manual internal and B2B business processes so they’re easier to manage, faster to execute, and free of errors. You can identify issues and resolve them faster. This improves your efficiency, business partner relationships, and helps to attract new customers.

Inability to keep up with client inquiries and concerns about the status of their transactions.

We enable end-to-end, real-time control and visibility into your transactions, documents, files, and processes. You’ll know what’s happening at all times and can take action when needed. Equip your key business users with the visibility they need to provide status updates on demand and equip your customers and partners with self-service access to their transactions. You’ll deliver much more responsive service and improve customer satisfaction.

Supporting the real-time, always-on demands of clients and partners.

Our solutions provide real-time messaging, file transfers, and workflows to support complex operational requirements. We also help support always-on, high availability file transfer operations to prevent downtime and improve disaster resilience and recovery.

Client-facing applications are slow and outdated. They aren’t user-friendly and can negatively impact the customer experience.

Through expert application development capabilities and partnerships with industry-leading technology providers, we help to develop and modernize customer-facing applications, interfaces, and mobile experiences. This will help you increase engagement, differentiate your company, and create new offerings and experiences. Leveraging our DevOps expertise helps logistics companies optimize development processes for driving better results faster.

Frequently adding applications to address specific needs adds complexity to an already-complicated IT infrastructure.

We help logistics companies analyze, modernize, and optimize their application portfolios and architectures, and help them incorporate new integration, cloud, IoT, and analytics technologies more effectively. We’ll help you develop customized application portfolio strategies and modernize your applications in line with business goals and requirements. As a result, you’ll reduce complexity and accelerate value from your applications.

Outdated, legacy technology stacks are inflexible, impair scalability, and limit growth.

Our team of architects, engineers, and developers helps to modernize your legacy technologies to address today’s demands. Through integration and APIs, we refresh and extend aging systems and build a future-proof, composable architecture. Leveraging deep solution expertise, we also help you upgrade and optimize your mission-critical solutions – on-premise or in the cloud. Modernized, flexible solutions will facilitate your growth and enable the real-time flow of information.

Multiple translation, integration, and file transfer tools create silos, drive up costs, and create inefficiencies.

We help consolidate multiple solutions / gateways / tools where appropriate to create scalable, secure, best-in-class platforms. You’ll streamline management, eliminate silos, and improve visibility.

Being overwhelmed by business-critical data while unable to leverage it to gain meaningful insights.

We’ll help you overcome complex data challenges to build a rich foundation of high-quality, trusted data. Standardized data models, well-documented business definitions, and user-friendly interfaces allow your IT and business users to share and comprehend data. Through improved BI dashboards and analytics, we help them make better, faster decisions based on timely, actionable insights. With a solid data architecture in place, we help you leverage AI and advanced analytics tools more effectively to drive business outcomes.

Limited IT resources and/or skills for implementing and managing modernized solutions.

Many companies have partnered with us as an extension of their team, where we run all or part of their critical B2B, supply chain, and order management solutions for them via our managed services. We provide end-to-end management of solutions, on-premise in the cloud, or hybrid. We can also offer individual IT resources – even complete, dedicated development teams – to help you achieve your vision quickly and cost-effectively.

Complex security requirements and compliance regulations increase the risk of violation and failed audits.

We help reduce the cost and risk of security breaches, ensure compliance with security best practices, and keep up with industry standards. Secure B2B integration and file transfer capabilities protect your exchanges in motion and at rest. E-invoicing, secure signing, validation, and transparent auditing protect against regulatory violations. Improved visibility and analytics help to monitor processes and ensure compliance.

Challenges adapting to hybrid cloud environments and leveraging cloud-based technologies.

We help companies adapt to hybrid cloud environments through a full range of cloud services and flexible deployment models. We’ll help you develop and execute a cloud strategy, transform applications for the cloud, and create new cloud-native applications to move your business into the future. Leveraging integration and APIs, we can ensure seamless connectivity between your systems and data wherever it resides. We can also help you manage solutions in the hybrid cloud.

Aligning business and IT in order to achieve digital transformation and other organizational goals – as quickly and cost-effectively as possible.

Leveraging extensive Enterprise Architecture experience, we help companies develop the strategies, roadmaps, timelines, architectures, and projects to achieve their goals faster while maximizing return on their investments.

Proven Solutions for Logistics & Transportation

Our experienced business and IT teams provide insight, expertise, and guidance throughout your initiative. Here are some of the most common ways we help.

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