Our Core Values

Our core values are the foundation of our
strategy, guide our actions and shape who we are

Our Core Values that Guide Us

At Lightwell, we are proud of our company, the successes we have collectively achieved and the reputation we have earned with our clients and in our industry. But most of all, we are proud of the hundreds of people that make amazing things happen at Lightwell every day.

The foundation of Lightwell is our values. You won’t find any business clichés or dictionary definitions here—each member of the Lightwell team truly embodiesour core values.  It shows in our strategy, our actions and who we are in the eyes of our clients, partners and employees.

Passion for Excellence

Whether working from our headquarters in Dublin, Ohio, from one of our satellite locations across the United States and Canada, or from our offices in the United Kingdom—we are united by our passion for excellence. This extends across our customer service, to the quality of our work, to our industry and technical knowledge, and to our strong business performance.

Hiring and retaining the best minds in business technology across North America and the United Kingdom isn’t an easy task, but we achieve it by investing in our people and providing an environment that fosters and promotes personal and professional development.  Our people aren’t average and we don’t accept mediocrity.  We have a bias-to-action and complacency is not in our vocabulary.

Unrivaled Commitment to our Customers

At Lightwell, we’re fanatical when it comes to serving our customers.  Lightwell was established to fulfill the need for higher quality services, better customer service, and more innovative technology solutions to today’s most critical business challenges. Helping our customers achieve their goals and overcome their challenges are the key reasons we’re excited to come to work every day.  We regularly check to ensure our capabilities are aligned with our customers’ needs, and refine and expand our offerings accordingly.  And we don’t just strive to solve their problems—we strive to accelerate our customers’ growth.

Our philosophy is to understand our customer’s business strategies as well as we understand our own, and to always do the right thing to help our customers achieve those visions—even if it’s not the easiest thing.  We have our customers’ backs, and they have the piece of mind that we’ll always treat them fairly and with respect.

We Respect Each Other

Our company culture inspires positive attitudes. Celebrating wins as a team and commending individual accomplishments is what makes our hard work worth it. Making time to help each other and support each other is just a part of day-to-day life at Lightwell. Always leaving our egos and negativity at the door, we do what’s best for the greater good of the company.

By providing our people the necessary tools to innovate, collaborate and evolve, and make an impact on the company and its customers—we ensure that every employee is valued and recognized for their hard work.  We see the potential and the unique value that each individual brings, and seek to elevate our team members to their greatest potential.

We do the Right Thing

Stewardship is the cornerstone of our business. From our inception, we have pledged to conduct business ethically, sustainably and fairly.  Our approach is open, honest, candid and direct.  We always do the best thing for our customers—even if the decision is tough.  We don’t need gimmicks—we let our work and our reputation precede us.

We are deeply involved in the communities in which we operate by proactively helping others. Our commitment begins with our pledge to donating a percentage of our annual profits to organizations that focus on disadvantaged women, youth and veterans. The pledge also extends to our 100% corporate match to any employee’s charity contributions to causes that align with our pillars of philanthropy.

Corporate Citizenship

With recognition that our company has a social, cultural, environmental and ethical responsibility to the communities in which we work and live, Lightwell is directly involved in several local and national charitable, non-profit organizations.

We believe everyone can make a difference and should strive to do so. We commit our efforts annually by donating at least 5% of our profits to organizations in support of our corporate focus on disadvantaged women, youth and veterans.

We Ask Why Not?

At Lightwell, we strive to be both innovative and indispensable at work, with our customers, and in our communities.  We challenge the status quo, seek better approaches, and develop new ways of doing things.  When there’s not an easy solution, we don’t give up. We work diligently to solve the most complex challenges that our customers present to us. “I don’t know” is not in our vocabulary.

Our team is continuously developing and building innovative solutions that anticipate market changes, challenges and our customers’ needs. These innovations help to simplify complexity and accelerate growth, while creating customer relationships that span decades.

Learn about our extensive community involvement>>